Manage your Swim School
My First Lesson
We are so excited about getting you in the water for the first time at Northern Arena.
Please watch this quick video to find out all you need to know and what to bring to enjoy the experience of your first swimming lesson hassle free.
Check in Procedure
Before each lesson, you will need to report to reception, swipe your card and collect a blue card to give to your teacher. If you have yet to receive a check-in card, please see reception prior to your first visit to ensure a quick check-in process on the first day.
Please arrive at least 10 to 15 minutes prior to the commencement of your lessons to park and be ready to enter the pool.
Please park pushchairs in a space where there is no seating so they do not block the deck, emergency exits or the seating area.
Swimwear for Infants
In order to minimise accidents in the pool, we highly recommend the following for babies and pre-schoolers:
1. Tight-legged reusable nappies (These can be found at Northern Arena from 5kg and up)
2. Any disposable nappies to be accompanied by tight-legged swimwear
We have reusable swim nappies on sale in-store.
There are three family change rooms which all include a shower, toilet and a nappy change table. There are also six additional nappy change tables in each of the male and female change rooms. Extra showers are on deck and extra toilets are identified by the tap symbol.
Pool Entry for Infants
What to bring
With so many people receiving lessons, parking can be a squeeze at peak times. Please allow extra time, especially for the first lesson. You may park in the curved area near the entrance if available.
Swim School Absences
Is your child going to miss a lesson? Please complete this quick form so we can mark your child as absent for their next lesson.
Please note: You are allowed one makeup lesson per term, subject to availability. Please refer to our makeup policy for more.
For prolonged absence please refer to our suspension policy.
Swim School Payments
The payment of your swimming lesson fees are by making regular monthly payments by direct debit from either a credit card or nominated bank account.
Our direct debit payment option mitigates human error, enables changes in fees throughout the term due to moving levels or additional lessons to be processed with ease.
You will also retain your perpetual booking place until you decide to cancel.
Northern Arena offers 1 makeup session per participant per Swim School Term for unforeseeable reasons such as illness or injury.
This makeup lesson is free of charge, you will not be charged extra.
Makeup swimming lessons can be booked no more than 2 days in advance and must be taken within the same term.
Makeups are subject to availability of a space in a class of the same level.
To book a makeup lesson please call our friendly reception team on 09 421 9700
Swim School Lesson Suspension
We know that sometimes situations pop up and you need to put your swimming lessons on hold for a few weeks.
Swim School Lessons can be suspended for a minimum of 2 weeks to a maximum of 4 weeks whilst retaining your place in the swimming class until you return.
So if you don’t want to lose your place, suspend your lessons now.
Please note: A suspension fee of $5 applies, per lesson per student instead of your usual lesson price.
Cancelling Swim School Lessons
Our lessons are perpetual; meaning that you are automatically booked into the same, ongoing time slot, thus saving you the hassle of having to rebook each term.
If you wish to cancel either your, or your child/children’s swimming lessons, we require 3 weeks’ notice in order to cancel your payments. (Please note: that 3 weeks’ notice is required if you do not wish to continue lessons in the following quarter).
Under the following exceptional circumstances the 3 week notification of cancellation requirement will be waived:
a. The participant becomes sick or is incapacitated and a medical certificate is provided
b. You are judged bankrupt by a New Zealand Court prior to cancelling.
We will require appropriate evidence.
All Things Social
Keep up with everything that is going on at your swim school on Facebook and Instagram! Save info@northernarena email address as a contact so that when we send you some information about your lessons it goes straight to your inbox. You can unsubscribe from these emails at any time by clicking the “Manage My Subscription” at the bottom of the email.
Get In Touch
Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We can't wait to hear from you and answer any questions.
Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm