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Question 1

Check in Procedure

Answer

Before each lesson, you will need to report to reception, swipe your card and collect a blue card to give to your teacher. If you have yet to receive a check-in card, please see reception prior to your first visit to ensure a quick check-in process on the first day.

Question 2

Our Facility

Answer

At Northern Arena the air temperature is kept warm for your comfort however, please make sure you wrap up warm when leaving the facility. The pool temperature is heated for comfort and the water is treated using ultra violet light. This allows us to keep the chlorine levels exceptionally low, reducing the risk of skin irritation. There are three family change rooms which all include a shower, toilet and a nappy change table as well as seperate male and female change rooms. Extra showers are on deck and extra toilets are identified by the tap symbol.

Question 3

Lessons

Answer

Please arrive at least 10 to 15 minutes prior to the commencement of your lessons to park and be ready to enter the pool.

Question 4

Pushchairs

Answer

Please park pushchairs in a space where there is no seating so they do not block the deck, emergency exits or the seating area.

Question 5

Swimwear for Infants

Answer

In order to minimise accidents in the pool, we highly recommend the following for babies and pre-schoolers:
1. Tight-legged reusable nappies (These can be found at Northern Arena from 5kg and up)
2. Any disposable nappies to be accompanied by tight-legged swimwear
We have reusable swim nappies on sale in-store.

Question 6

Baby Feeding

Answer

Please do not feed your child within one hour of your lesson commencing as this greatly reduces the chance of spillage during the class. Please feel free to feed your child after the swim lesson while you relax in our cafe with a snack, water, juice or coffee. We have several high chairs available for those babies who do not fall asleep. Should your child suffer a bout of diarrhoea at any stage during the term we recommend that they do not swim for two weeks.

Question 7

Change Tables

Answer

There are three family change rooms which all include a shower, toilet and a nappy change table. There are also six additional nappy change tables in each of the male and female change rooms. Extra showers are on deck and extra toilets are identified by the tap symbol.

Question 8

Pool Entry for Infants

Answer

Your teacher will show you the safe entries into and exits out of the pool, therefore please wait for your teachers instructions before entering the pool. During the class, teachers will demonstrate a variety of safe ways to hold your child in the water – it is important to support young babies’ heads whilst swimming, as you would at any other time during their first few weeks. All parent and child lessons require an adult to be in the water with the child. Please ensure you bring your own togs and towel as well.

Question 9

What to bring

Answer

For babies caps and goggles are not compulsory, however swim caps are compulsory in pre-school lessons upwards and we also recommend goggles. For this reason, we suggest Super Tots start getting used to wearing caps and goggles. You'll need: Your swipe card Swimming togs Swimming cap and goggles Towel Warm clothing for afterwards Parent and Child Lessons: As the name suggests, a parent will be in the water as well, so you will need your own togs and towel. Make sure the baby has a feed about an hour before the lesson Babies will need a swim nappy and tight legged togs

Question 10

Parking

Answer

With so many people receiving lessons, parking can be a squeeze at peak times. Please allow extra time, especially for the first lesson. You may park in the curved area near the entrance if available.