Swim School Absences

Is your child going to miss a lesson? Please complete this quick form so we can mark your child as absent for their next lesson.

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Please note: You are allowed one makeup lesson per term, subject to availability. Please refer to our makeup policy for more.

For prolonged absence please refer to our suspension policy.

Swim School Payments

The payment of your swimming lesson fees are by making regular monthly payments by direct debit from either a credit card or nominated bank account. 

Our direct debit payment option mitigates human error, enables changes in fees throughout the term due to moving levels or additional lessons to be processed with ease.

You will also retain your perpetual booking place until you decide to cancel.

Makeup Policy

Northern Arena offers 1 makeup session per participant per Swim School Term for unforeseeable reasons such as illness or injury.

This makeup lesson is free of charge, you will not be charged extra.

Makeup swimming lessons can be booked no more than 2 days in advance and must be taken within the same term.

Makeups are subject to availability of a space in a class of the same level.

To book a makeup lesson please call our friendly reception team on 09 421 9700

Swim School Lesson Suspension

We know that sometimes situations pop up and you need to put your swimming lessons on hold for a few weeks.

Swim School Lessons can be suspended for a minimum of 2 weeks to a maximum of 4 weeks whilst retaining your place in the swimming class until you return.

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So if you don’t want to lose your place, suspend your lessons now.

Please note: A suspension fee of $5 applies, per lesson per student instead of your usual lesson price.

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Cancelling Swim School Lessons

Our lessons are perpetual; meaning that you are automatically booked into the same, ongoing time slot, thus saving you the hassle of having to rebook each term.

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If you wish to cancel either your, or your child/children’s swimming lessons, we require 3 weeks’ notice in order to cancel your payments. (Please note: that 3 weeks’ notice is required if you do not wish to continue lessons in the following quarter).

Exceptional Circumstances 
Under the following exceptional circumstances the 3 week notification of cancellation requirement will be waived:

a. The participant becomes sick or is incapacitated and a medical certificate is provided

b. You are judged bankrupt by a New Zealand Court prior to cancelling.

We will require appropriate evidence.

All Things Social

Keep up with everything that is going on at your swim school on Facebook and Instagram! Save info@northernarena email address as a contact so that when we send you some information about your lessons it goes straight to your inbox. You can unsubscribe from these emails at any time by clicking the “Manage My Subscription” at the bottom of the email.

Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We can't wait to hear from you and answer any questions.

CONTACT NOW

Call:

Email: 

NORTHERN ARENA

8 Polarity Rise

Silverdale

Auckland