Our lessons are perpetual; meaning that you are automatically booked into the same, ongoing time slot, thus saving you the hassle of having to rebook each term.

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Lesson Cancellation: 

• You can cancel your swimming lessons up to 7 days prior of your next scheduled payment. 

• You must notify us in writing via email to info@northernarena.co.nz, or via our web form before the 15th of the month to avoid another charge in the next pay period.

• When cancelling your swim lessons, they will continue up to the end of your current payment period. (Between 22nd and 21st of the following month).

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Refunds due to Cancelling: No refunds will be given on payments already made unless you are cancelling your lessons due to injury or illness. Please note: We may require a medical certificate. 

 

Exceptional Circumstances 
Under the following exceptional circumstances the 3 week notification of cancellation requirement will be waived:

a. The participant becomes sick or is incapacitated and a medical certificate is provided

b. You are judged bankrupt by a New Zealand Court prior to cancelling.

 

We will require appropriate evidence.