
Swim
School
FAQ's
Need Help?
FAQ's
Frequently Asked Questions
Need help? Check out our FAQs for solutions to a wide range of Northern Arena swim school topics.
Northern Arena is located in Silverdale. We are at the top of the hill on the corner of The Hibiscus Coast Highway and Whangaparaoa Road next to the Silverdale Medical Centre. Our address is 8 Polarity Rise, Silverdale, Auckland.
At Northern Arena the air temperature is kept warm for your comfort, however, please make sure you wrap up warm when leaving the facility. The pool temperature is heated for comfort and the water is treated using ultraviolet light. This allows us to keep the chlorine levels exceptionally low, reducing the risk of skin irritation.
There are three family change rooms which all include a shower, toilet, and a nappy change table as well as separate male and female change rooms. Extra showers are on deck and extra toilets are identified by the tap symbol.
For babies caps and goggles are not compulsory, however swim caps are compulsory in pre-school lessons upwards and we also recommend goggles. For this reason, we suggest Super Tots start getting used to wearing caps and goggles.
You'll need:
Your swipe card
Swimming togs
Swimming cap and goggles
Towel
Warm clothing for afterwards
Parent and Child Lessons:
As the name suggests, a parent will be in the water as well, so you will need your own togs and towel.
Make sure the baby has a feed about an hour before the lesson
Babies will need a swim nappy and tight legged togs
We have two carparks, one on the same level as the facility and another lower carpark joined by stairs. These are for patrons only.
With so many people receiving lessons, parking can be a squeeze at peak times. Please allow extra time, especially for the first lesson. You may park in the curved area near the entrance if available. We recommend at least 10 to 15 minutes prior to the commencement of your lessons to park and be ready to enter the pool.
Before each lesson, you will need to report to reception and check-in. You can do this using a QR code on your App or using your phone number on the Kiosks
Yes. There are showers on deck and female and male changing rooms. We also have three family change rooms which include a shower, toilet and additional change tables. All children using the family change rooms must be accompanied by an adult.
Yes, all students must wear a cap when in the water. The only exception is for parents/caregivers and babies under 3 years during lessons.
They will be able check-in using your phone number or speak to the reception team.
Check out this link and video to find out everything you need to know for your first lesson.
Lessons are 30 minutes, 45 minutes or 60 minutes depending on their level.
Yes you can. Please take care and be aware when photographing your child, as some other parents may not want their children in any photographs. Please refer to our Rules, Terms and Conditions for more information.
You are enrolled for 1 lesson per week on the same day and time.
Yes, this can be arranged at reception (subject to availability).
It is compulsory for your child to wear togs and a swimming cap, with goggles optional. However, we recommend using goggles as they assist learning by helping the child feel more relaxed in the water.
You are mark an absence online on your dashboard or via the Northern Arena App to generate a Make-up token. Please see here for more
To start at Northern Arena for the first time, you can find your level here by answering a few simple questions.
Northern Arena combines professional award-winning coaching, small class sizes, and world-class facilities to ensure every swimmer builds lasting confidence in a safe and comfortable environment. Your child will progress through the levels at their pace and not get held back by term dates as they take the skills learnt to the next level when they are ready.
Babies can start from as young as 2 months old through our Baby Swim programme. We teach all ages, focusing on water confidence, safety, and swimming endurance.
Yes – adult classes focus on water confidence, technique, and endurance for beginners to advanced swimmers.
Yes – our viewing areas let parents watch every class comfortably.
Our Northern Arena qualified, continually trained instructors who specialise in swim teaching and water safety.
We use skill benchmarks and are always assessing your child's ability to consistently perform skills. Once the skills have met the criteria and are performed correctly on a regular basis they are ready to move up to the next level. We will inform parents when this happens.
Yes – our pools are heated, perfect for babies and comfort learning and perfect for our training squads.
Yes – spacious changing rooms, baby-change stations, and showers are on-site.
Yes – our squad swimming pathway takes swimmers from skill development to competition to Coast Swim Club. Plus our Race Academy bonus sessions. Ask staff for more about our fun Race Academy nights.
Yes – visit our website to check availability and book directly or use the Northern Arena Swim School App. Please ask staff for more info if you get stuck. Or visit Find My Level to learn more about joining the swim school.
Get In Touch
Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We’d love to show you around and answer any questions.
CONTACT NOW
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Email:
NORTHERN ARENA
8 Polarity Rise
Silverdale
Auckland
OPEN HOURS
Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm
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