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Swim
School

FAQ's

Need Help?

 

FAQ's

Frequently Asked Questions

Need help? Check out our FAQs for solutions to a wide range of Northern Arena swim school topics. 


Baby and Toddlers

Am I in the water with my child?


All students over 3 years of age are in the water with the instructor and the other students. All under 3's require a parent/caregiver over the age of 16yrs to be in the water. So bring your togs and towel as well.




What does my baby wear?


To minimise accidents in the pool, we highly recommend the following for babies and pre-schoolers:


1. Tight-legged reusable nappies (These can be found at Northern Arena from 5kg and up)
2. Any disposable nappies to be accompanied by tight-legged swimwear
We have reusable swim nappies on sale in-store.

Caps and goggles are not compulsory for babies, however caps are compulsory in pre-school lessons and we also recommend goggles. For this reason, we suggest from Super Tots level onwards that they start getting used to wearing caps and goggles.




Where do I buy reusable swim nappies?


You can get them at Northern Arena. Please see our friendly reception team for help.




Under 3's - If I can’t get in the water one week can another person take my place?


The lessons teach the caregiver as well as the child, therefore it is important that there is consistency of caregiver in the water. It is best if the same caregiver gets in the pool each week. However, if necessary, this role could be shared. All caregivers must be at least 16 years of age.




Can I bring in my pushchair?


Please park pushchairs in a space where there is no seating so they do not block the deck, emergency exits or the seating area.




When do I feed my baby?


Please do not feed your child within one hour of your lesson commencing as this greatly reduces the chance of spillage during the class.

Please feel free to feed your child after the swim lesson while you relax in our cafe with a snack, water, juice or coffee. We have several highchairs available for those babies who do not fall asleep.

Should your child suffer a bout of diarrhoea at any stage during the term we recommend that they do not swim for two weeks.




Do you have change tables?


There are three family change rooms which all include a shower, toilet and a nappy change table. There are also six additional nappy change tables in each of the male and female change rooms. Extra showers are on deck and extra toilets are identified by the tap symbol.




How do I get my baby into the pool?


Your teacher will show you the safe entries into and exits out of the pool, therefore please wait for your teachers’ instructions before entering the pool. During the class, teachers will demonstrate a variety of safe ways to hold your child in the water – it is important to support young babies’ heads whilst swimming, as you would at any other time during their first few weeks.

All parent and child lessons require an adult to be in the water with the child. Please ensure you bring your own togs and towel as well.





The Facility

Do you have changing and shower facilities?


Yes. There are showers on deck and female and male changing rooms. We also have three family change rooms which include a shower, toilet and additional change tables. All children using the family change rooms must be accompanied by an adult.




Where is Northern Arena?


Northern Arena is located in Silverdale. We are at the top of the hill on the corner of The Hibiscus Coast Highway and Whangaparaoa Road next to the Silverdale Medical Centre. Our address is 8 Polarity Rise, Silverdale, Auckland.




Where can I can park?


We have two carparks, one on the same level as the facility and another lower carpark joined by stairs. These are for patrons only.

With so many people receiving lessons, parking can be a squeeze at peak times. Please allow extra time, especially for the first lesson. You may park in the curved area near the entrance if available. We recommend at least 10 to 15 minutes prior to the commencement of your lessons to park and be ready to enter the pool.




What facilities do you have?


At Northern Arena the air temperature is kept warm for your comfort, however, please make sure you wrap up warm when leaving the facility. The pool temperature is heated for comfort and the water is treated using ultraviolet light. This allows us to keep the chlorine levels exceptionally low, reducing the risk of skin irritation.

There are three family change rooms which all include a shower, toilet, and a nappy change table as well as separate male and female change rooms. Extra showers are on deck and extra toilets are identified by the tap symbol.





Lessons

How long are the lessons?


Lessons are 30 minutes, 45 minutes or 60 minutes depending on their level.




How often are my lessons?


You are enrolled for 1 lesson per week on the same day and time.




Can I do more than 1 lesson a week?


Yes, this can be arranged at reception (subject to availability) with a 33% discount for a child’s second lesson per week.




What does my child wear for the lesson?


It is compulsory for your child to wear togs and a swimming cap, with goggles optional. However, we recommend using goggles as they assist learning by helping the child feel more relaxed in the water.




What do I do if my child is sick or misses a lesson?


If you are unable to attend a lesson please let us know by calling us on 09 421 9700. You are entitled to one make up lesson per term. Make ups must be taken in the current term, are subject to availability and can be booked no more than 48 hours in advance.




When will my child move up a class?


Your child will move up as soon as they have achieved the required criteria for the level and the teacher and deck supervisor are confident they are ready for the next level. This can happen at anytime except under 3’s, who move levels quarter to quarter due to set lesson programming.




Do lessons stop during school holidays?


Lessons continue throughout the school holidays (except over Christmas and New Year). You can suspend your lessons over the school holiday time, as long as you complete the suspension form within the given time frame. Please note the Free suspension period does not include Talent ID and Marlin Squad swimming levels.




Can I suspend my lessons?


You can suspend your lessons and keep your place in the class at any time during the term for a $5 fee for each lesson missed. A minimum of two consecutive and a maximum of four consecutive weeks.




How do I cancel lessons?


You must give three weeks written notice. Click here to fill out the form or come and see us at reception.




How do I prepare for my first lesson?


Check out this link and video to find out everything you need to know for your first lesson.




What do I need to bring to my lessons?


Swim caps are compulsory in pre-school lessons upwards and we also recommend goggles.

You'll need:

Your swipe card

Swimming togs

Swimming cap and goggles

Towel

Warm clothing for afterwards

Parent and Child Lessons:

As the name suggests, a parent will be in the water as well, so you will need your own togs and towel.

Make sure the baby has a feed about an hour before the lesson

Babies will need a swim nappy and tight legged togs. For under 3's caps and goggles are not compulsory, however we suggest Super Tots start getting used to wearing caps and goggles.





Bookings & Payments

What are my payment options?


Northern Arena swim school lessons are paid for using a direct debit from either a nominated bank account or debit/credit card. You must pay a pro-rata to secure your booking. Ongoing payments are made monthly via direct debit, using a debit/credit card or bank account. This secures your ongoing booking.




When are direct debit payment made?


Payments are made overnight on the 21-22nd of each month Processing can take up to 5 days depending on the day the payment falls.




Do I need to re-book for next quarter?


As you pay by regular direct debit your booking will automatically roll over.




I’m new to Northern Arena, how do I know what level my child should start in?


To start at Northern Arena for the first time, simply book a FREE assessment through your account or can call our friendly reception team on (09) 421 9700.




My child has had a break from lessons, can I book straight back in?


Yes! For a period of 12 months prior to your cancellation, you can book back into your current swim school level online. If you are outside the 12-month period, you will need to book an assessment class to re-assess your child to the appropriate level. To book an assessment you can book an assessment online through your account or call our friendly reception team on (09) 421 9700.





General

Does my child need to wear a cap?


Yes, all students must wear a cap when in the water. The only exception is for parents/caregivers and babies under 3 years during lessons.




Can I take photos?


Yes you can. Please take care and be aware when photographing your child, as some other parents may not want their children in any photographs.




What do I do if I forget my swipe tag?


Please notify reception before your lesson.




What do I do if I lose my swipe tag?


We can re-issue you a new one at a charge of $10.




How do I update my details?


Click here, or give reception a call on 09 421 9700, or alternatively talk to the friendly reception team when you come in for your lesson.




What is the check-in procedure?


Before each lesson, you will need to report to reception and swipe your card. If you have yet to receive a check-in card, please see reception prior to your first visit to ensure a quick check-in process on the first day.





Covid-19

What is your policy is around Covid vaccinations for staff/ members/ customers?


At Northern Arena, we support the NZ Ministry of Health statement that getting vaccinated is a really important step towards keeping our workplaces, workmates, our whānau, and our communities safe and hence encourage our employees, contractors and members to be vaccinated.

Northern Arena follows both the NZ Government and Exercise Association guidelines in regards to all procedures around Covid 19.

This is however, a staff and member personal choice and therefore at this stage is not a compulsory requirement to be vaccinated to enter or work at Northern Arena.

If the governmental guidelines change, then Northern Arena would re-visit this policy at that time.




What level can I attend lessons?


At the current level requirments, swim school lessons will operate at Covid-19 Alert Level 2.




Do I need to wear a mask?


Mask are strongly recommended to be worn when you enter the building. They are not required to be worn in the pool halls.





Online

The class/time/day I want isn’t showing, what should I do now?


The class you are wanting may not be available, please contact our friendly reception team on (09) 421 9700 or email them on info@northernarena.co.nz, and they will do what they can do help you find a suitable class.




What classes does my account display?


Your account shows your children’s and/or your own current swim school level.




My child moved up classes today, how can I change my level online?


At this stage you can’t change your level online. To change your level, please see the reception team when you are next at Northern Arena with the ‘move-up’ form you were given by the Deck Supervisor.




How many Make-Up lessons can I book online?


As per our Terms & Conditions you may book one make-up lesson per Quarter. These can be booked online and are restricted to 48 hours in advance only.




I want to change my bookings day; how can I do this online?


At this stage you can’t move days online. To do so, please contact our friendly reception team on (09) 421 9700 or email them on info@northernarena.co.nz, and they will do what they can do help you find a suitable class.




I want to cancel my class, how do I do it online?


At this stage you can’t cancel online. To cancel, please see our friendly reception team the next time you are at Northern Arena. Alternatively, you can call our friendly reception team on (09) 421 9700 and they will be able to help you out. A 3-week notice period is required when cancelling your Northern Arena booking.





Get In Touch

Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We’d love to show you around and answer any questions.

CONTACT NOW

Call:

Email: 

NORTHERN ARENA

8 Polarity Rise

Silverdale

Auckland

OPEN HOURS

Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm