...
top of page

Swim

School

Absence

Not going to make your lesson?

Absences

Swim School Absences

Is your child going to miss a lesson?

To enable your Make Up token, you will need to mark yourself absent from your lesson 1 hour prior to your lesson commencing.

 

Absences can only be marked 7 days in advance. 

 

Follow the steps below to notify us of an absence.

Swimming Lesson Makeup Policy

Makeup Lessons:

If you are unable to attend a lesson you must log in to your online portal or app and mark yourself/child/children as absent no less than 1 hour before the lesson commences to receive a makeup token.

  • Absences can only be marked 7 days in advance.

  • Makeup tokens can only be used after the class you have marked absent from has been missed.

  • Your makeup token will have no expiry.

  • Makeup lessons are subject to availability.

  • Makeup lessons can only be booked up to 3 days in advance.

  • Makeup lessons are not available for Manuka Doctor sponsored Water babies.

  • Refunds or credits are not provided as an alternative.

  • Makeup lessons are not transferable to other students.

  • Please be aware that students must have an ACTIVE BOOKING to redeem make up tokens.

  • Due to Makeup Tokens having no expiry, these will remain on your swim account should you cancel. However, they can only be used whilst you have an active booking.

  • In the unlikely event of lessons being cancelled due to something out of our control, customer’s swim accounts will be issued with a makeup token.  Refunds or Credits will not be given.

How To Mark An Absence

Screen-shots-Tutorials_Makeup_#1.jpg

1.

Once you're logged in, under the My Info tab, select the student you wish to mark as absent.

Screen-shots-Tutorials_Makeup_#2.jpg

2.

Find the lesson that wish to mark as absent and select "Withdraw" and confirm the absence on the next pop up screen.

Remember absences can only be marked 7 days in advance.

Screen-shots-Tutorials_Makeup_#3.jpg

3.

If you meet the Make Up criteria, you'll see a make up appear in the make up class tab  below your schedule. This may take a minute or two to appear, or you may need to navigate away from this page and back again. 

If you have any issues, please email info@northernarena.co.nz

How To

Get In Touch

Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We’d love to show you around and answer any questions.

CONTACT NOW

Call:

Email: 

NORTHERN ARENA

8 Polarity Rise

Silverdale

Auckland

OPEN HOURS

Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm

bottom of page