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Not going to make your lesson?


Swim School Absences

Is your child going to miss a lesson?

To enable your Make Up token, you will need to mark yourself absent from your lesson 1 hour prior to your lesson commencing.


Absences can only be marked 7 days in advance. 


Follow the steps below to notify us of an absence.

Swimming Lesson Makeup Policy

Makeup Lessons:

If you are unable to attend a lesson you must log in to your online portal or app and mark yourself/child/children as absent no less than 1 hour before the lesson commences to receive a makeup token.

  • Absences can only be marked 7 days in advance.

  • Makeup tokens can only be used after the class you have marked absent from has been missed.

  • Your makeup token will have no expiry.

  • Makeup lessons are subject to availability.

  • Makeup lessons can only be booked up to 3 days in advance.

  • Makeup lessons are not available for Manuka Doctor sponsored Water babies.

  • Refunds or credits are not provided as an alternative.

  • Makeup lessons are not transferable to other students.

  • Please be aware that students must have an ACTIVE BOOKING to redeem make up tokens.

  • Due to Makeup Tokens having no expiry, these will remain on your swim account should you cancel. However, they can only be used whilst you have an active booking.

  • In the unlikely event of lessons being cancelled due to something out of our control, customer’s swim accounts will be issued with a makeup token.  Refunds or Credits will not be given.

How To Mark An Absence



Once you're logged in, under the My Info tab, select the student you wish to mark as absent.



Find the lesson that wish to mark as absent and select "Withdraw" and confirm the absence on the next pop up screen.

Remember absences can only be marked 7 days in advance.



If you meet the Make Up criteria, you'll see a make up appear in the make up class tab  below your schedule. This may take a minute or two to appear, or you may need to navigate away from this page and back again. 

If you have any issues, please email info@northernarena.co.nz

How To

Get In Touch

Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We’d love to show you around and answer any questions.





8 Polarity Rise




Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm

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