Not going to make your lesson?
Swim School Absences
Swimming Lesson Makeup Policy
If you are unable to attend a lesson you must log in to your online portal or app and mark yourself/child/children as absent no less than 1 hour before the lesson commences to receive a makeup token.
Absences can only be marked 7 days in advance.
Makeup tokens can only be used after the class you have marked absent from has been missed.
Your makeup token will have no expiry.
Makeup lessons are subject to availability.
Makeup lessons can only be booked up to 3 days in advance.
Makeup lessons are not available for Manuka Doctor sponsored Water babies.
Refunds or credits are not provided as an alternative.
Makeup lessons are not transferable to other students.
Please be aware that students must have an ACTIVE BOOKING to redeem make up tokens.
Due to Makeup Tokens having no expiry, these will remain on your swim account should you cancel. However, they can only be used whilst you have an active booking.
In the unlikely event of lessons being cancelled due to something out of our control, customer’s swim accounts will be issued with a makeup token. Refunds or Credits will not be given.
How To Mark An Absence
Once you're logged in, under the My Info tab, select the student you wish to mark as absent.
Find the lesson that wish to mark as absent and select "Withdraw" and confirm the absence on the next pop up screen.
Remember absences can only be marked 7 days in advance.
If you meet the Make Up criteria, you'll see a make up appear in the make up class tab below your schedule. This may take a minute or two to appear, or you may need to navigate away from this page and back again.
If you have any issues, please email firstname.lastname@example.org
Get In Touch
Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We’d love to show you around and answer any questions.
8 Polarity Rise
Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm