![](https://static.wixstatic.com/media/11062b_22e3877374fd4bcbad2f867ce72420b1~mv2.jpg/v1/fill/w_288,h_162,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/11062b_22e3877374fd4bcbad2f867ce72420b1~mv2.jpg)
Swimming Lesson Makeup Policy
Makeup Lessons:
If you are unable to attend a lesson you must log in to your online portal or app and mark yourself/child/children as absent no less than 1 hour before the lesson commences to receive a makeup token.
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Absences can only be marked 7 days in advance.
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Makeup tokens can only be used after the class you have marked absent from has been missed.
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Your makeup token will have no expiry.
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Makeup lessons are subject to availability.
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Makeup lessons can only be booked up to 3 days in advance.
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Makeup lessons are not available for Manuka Doctor sponsored Water babies.
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Refunds or credits are not provided as an alternative.
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Makeup lessons are not transferable to other students.
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Please be aware that students must have an ACTIVE BOOKING to redeem make up tokens.
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Due to Makeup Tokens having no expiry, these will remain on your swim account should you cancel. However, they can only be used whilst you have an active booking.
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In the unlikely event of lessons being cancelled due to something out of our control, customer’s swim accounts will be issued with a makeup token. Refunds or Credits will not be given.
How To Mark An Absence
![Screen-shots-Tutorials_Makeup_#1.jpg](https://static.wixstatic.com/media/065451_cc388a14b51f4798b0555915895095aa~mv2.jpg/v1/fill/w_125,h_65,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/Screen-shots-Tutorials_Makeup_%231.jpg)
1.
Once you're logged in, under the My Info tab, select the student you wish to mark as absent.
![Screen-shots-Tutorials_Makeup_#2.jpg](https://static.wixstatic.com/media/065451_dabff521d12f4ae49bbf8c6afada0f24~mv2.jpg/v1/fill/w_125,h_65,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/Screen-shots-Tutorials_Makeup_%232.jpg)
2.
Find the lesson that wish to mark as absent and select "Withdraw" and confirm the absence on the next pop up screen.
Remember absences can only be marked 7 days in advance.
![Screen-shots-Tutorials_Makeup_#3.jpg](https://static.wixstatic.com/media/065451_2e1a6d1e172548cf800d569d195220c5~mv2.jpg/v1/fill/w_125,h_65,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/Screen-shots-Tutorials_Makeup_%233.jpg)
3.
If you meet the Make Up criteria, you'll see a make up appear in the make up class tab below your schedule. This may take a minute or two to appear, or you may need to navigate away from this page and back again.
If you have any issues, please email info@northernarena.co.nz
Get In Touch
Pop in, drop us an email, give us a call or simply complete a web form and we will get back to you as soon as we can. We’d love to show you around and answer any questions.
CONTACT NOW
Call:
Email:
NORTHERN ARENA
8 Polarity Rise
Silverdale
Auckland
OPEN HOURS
Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm