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Membership

Details

Manage your membership

 

Membership Agreement

Lost your copy of your membership agreement. See here for a general copy of our membership agreement.

 

Membership Payments

The payment of fees are by making regular monthly payments by direct debit from either a credit card or nominated bank account.

 

  • You pay fees for the monthly payment option in advance each month by direct debit from a nominated bank account or credit card (If a payment day is a not a Working Day, we will debit your account on the next working day).

  • If you choose to pay by credit card, any fees charged for the transaction by your credit card provider will be deducted from your credit card at the same time as your regular payment.

  • Your membership will continue until you decide that you wish to cancel your membership after the Minimum Term or it is cancelled by us for one of the reasons set out in clause 5 of the Northern Arena Gym Membership agreement

  • Your fee will be debited on 22nd of each month. This may take up to 5 days to process.

  • If a payment day is a not a Working Day, we will debit your account on the next working day. Depending on your bank, payments may take up to 5 Working Days to be processed. Please ensure you have allowed for this possibility by making sure there is enough money in your nominated account for up to 5 Working Days following your payment day.

  • By completing and signing the Direct Debit form you agreed to all terms and conditions set out on the reverse of the form. We recommend that you take the time to read and understand these terms.

For more details on payments of your gym membership please refer to your Northern Arena Gym Membership agreement.

Suspend My Membership

We understand that things can happen which stop you from from using your membership, which is why we let you put your membership on hold while you have a break, travel, recover from an injury or for nearly any reason at all.

Please complete the form below for us to process/ approve your membership suspension. 7 days’ notice must be given to Northern Arena for a suspension to be processed.

 

Some key things to remember as stated in your gym membership agreement are:

4.10 Suspension of your membership fees


a. If you join for a minimum period longer than 6 months, then during the minimum period you may suspend your membership without further cost for a maximum of 3 months during each 12 month calendar period. A year commences on the anniversary of the date when you commenced your membership. You are not entitled to accumulate suspension entitlements not take during a particular year. The minimum duration of suspension for this category of membership is one month to a maximum of 3 months at any one time. b. If you hold a 6 month DD or Lump Sum membership agreement, you may suspend your membership for either medical or travel reasons. Your application will need to be supported by a medical certificate or flight itinerary. The minimum duration of suspension for this category of membership is 1 month to a maximum of 2 months. Once you have exercised the option to suspend your membership payments, the duration of your suspension period will be added to the minimum term of your membership. E.g. If you have a 12month DD membership and you suspend for 1month, that period will be added on to the minimum term of your membership. If you hold a 3 month membership you will not be entitled to exercise the suspension options. Further extensions to the above periods will be looked at on a case by case basis. You must give us one week’s written notice of your intention to suspend your membership.





 

Cancel My Membership

Some key things to remember as stated in your gym membership agreement:


4.1 Payment of membership fees: The payment of your membership fees depends on whether you have chosen to pay in one lump sum or by making regular payments. a. Regular payment option: You pay fees for the regular payment option for your Membership Term in advance each month by direct debit from a nominated bank account or credit card. If you choose to pay by credit card, we pass on any fees charged for the transaction by your credit card provider by deducting them from your credit card at the same time as your regular payment. If you choose the regular payment option, your membership will continue until you decide that you wish to cancel your membership after the Minimum Term or it is cancelled by us for one of the reasons set out in clause 5. In order to cancel their membership, as stated in the clause 8.5 of the membership agreement, the member must provide one month’s written notice to cancel. The month is taken from the date stated on the letter, the date the email was sent or on Northern Arena’s cancellation form. 8.4 Cancellation at any other time: To cancel your membership when the Minimum Term ends or at any time after that, you must give us one month’s notice in writing. You must pay any fees owed to us or we may take steps to recover them.





We will be sad to see you go, but if you wish to cancel your membership with us at Northern Arena, as stipulated in Northern Arena’s membership terms and conditions, memberships that are paid for by regular payment option (Direct debit) do not automatically expired at the end of their minimum term.

 

You must contact us to let us know that you no longer wish to continue your membership.

Please complete the form below to enable us to process your membership cancellation. We will get back to you as soon as we can. Please note: 30 days' notice must be given to Northern Arena for your cancellation to be processed.

 
 

Get In Touch

Pop in, drop us an email, give us a call or simply complete a web form, and we will get back to you as soon as we can. We can't wait to hear from you and answer any questions.

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NORTHERN ARENA

8 Polarity Rise

Silverdale

Auckland

OPEN HOURS

Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm

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