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We plan on being back to lessons as advised by the Government at Alert Level 2 which will be Thursday 27 August.
Account Credit As with the last lockdown, we will be crediting your swim school account for those lessons that you’ve missed due to the Level 3 lockdown. Credit will vary depending on the number of lessons you were scheduled to have from August 12 to August 21. Please note that credit will be used by either your next DD autopayment or will be subtracted from your next term booking for Quarter 4. If you pay via Direct Debit (DD) On the 22 August, your next dd payment will come out. This payment covers the period of 27 August – 21 September. This may not be your usual payment amount as your account will not be charged for the days that we are closed in Level 3 lockdown and credit may be applied. If government guidelines change and we are unable to reopen as expected on 27 August, all monies paid will be used as a credit to your account and will be available to be used when we re-open.
Further Suspension If you wish to suspend your lessons for free until the next direct debit (September 22), please click here below to let us know so we can process your request. This must be submitted prior to 19 August in order to be processed. Summary
Your account will be credited based on the number of lessons you have missed from August 12 to August 21.
DD payers: Your next DD payment will come out on August 22 and include charges from August 27 – September 21.
If the dates change, we will adjust your account accordingly.
If you wish to suspend from August 27, please have this back to us by 19 August.
Alert Level 2 During Alert Level 2, we ask that one parent/caregiver only are to attend the children’s lessons with no additional spectators where possible. We will have our wash stations and other protocols back in action. We also have the government Covid-19 Tracer QR code displayed at the front door for you to register your visit. Stay safe. Be kind. _ The Team at Northern Arena