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How
To
Step by step guides
Online Tutorials
Everything is easy when you know how. So here is a couple of quick step by step guides to make life easier for you.
1.
You will be emailed a link to a login page.
Enter your email address and temporary password from the email you were sent.
2.
Enter a new password as prompted
3.
Success, you will now be able to log in using the details you have provided
If you have any issues, please email gym@northernarena.co.nz
1.
Navigate to the Gym Timetable found under New Bookings.
2.
Here you can select and filter the area of the gym, the instructor, the day and start time.
3.
Select "Book" for more info about the class and to book a space.
Grey buttons = expired classes
Yellow buttons = Waitlisted classes
4.
Select the blue "Book" button to get in the class.
5.
Select the relevant person to book a space and follow the prompts.
1.
From Your Dashboard "My Info" select the relevant person
2.
Scroll down to "Schedules"
Here you'll see a calendar view of your events.
Switch to "List View" to see the list of your events and the actions available.
3.
In "List View" you'll see actions available. Select this to print, withdraw or add to your personal device calendar.
Select "Withdraw" to cancel your place in the class.
1.
Once you're logged in, under the My Info tab, select the student you wish to mark as absent.
2.
Find the lesson that wish to mark as absent and select "Withdraw" and confirm the absence on the next pop up screen.
Remember absences can only be marked 7 days in advance.
3.
If you meet the Make Up criteria, you'll see a make up appear in the make up class tab below your schedule. This may take a minute or two to appear, or you may need to navigate away from this page and back again.
If you have any issues, please email info@northernarena.co.nz
1.
You'll be able to see your Make Up under the My Info tab of the student. Here you will see the issue date and and expiry date.
1.
Navigate to "New Booking" Menu and Learn to Swim.
Select the Make Up link to search a class to book.
2.
Find the lesson with a space available at the same level that you swim.
Remember absences can only be made 48 hours in advance.
2.
Select "Book" to confirm it is the lesson you wish to attend.
2.
Select the student who the make up lesson is allocated to.
2.
Place your order to confirm the make up book. It will be marked as free of charge.
Your make up lesson is now booked and will appear in your schedule calendar under "My Info"
If you have any issues, please email info@northernarena.co.nz
1.
Log in and Navigate to "My Info" and select "Invoices"
2.
Check the outstanding amount due and select "Make a Payment"
3.
Select your payment method and details and select "Complete"
How To Update Payment Information
1.
Log in and select the account owner.
2.
Nn "My Info" scroll down to finance info and select "+ New"
3.
Slide/select default before you enter your card or account details otherwise it will not save your information for future payments.
3.
Enter your payment details and hit "Save".
How To Upload A Document
1.
Log In to your online account and select your profile under "My Info"
Scroll down to Documents and select "New".
2.
You will be able to name and select an image of your document to upload.
Hit "Save".
1.
Log in and Navigate to "My Info" and select the person who's details you wish to edit.
2.
Select "Edit"
3.
Edit the details you wish to change eg: Date of Birth and select "Save"
Get In Touch
Pop in, drop us an email, give us a call or simply complete a web form, and we will get back to you as soon as we can. We can't wait to hear from you and answer any questions.
OPEN HOURS
Mon - Fri: 5am - 9pm
Saturday: 6am - 6pm
Sunday: 8am - 6pm
Public Hols: 7am - 6pm