In these [Online Shop Terms and Conditions], “Northern Arena” and “we” refer to Northern Arena Limited, its related companies, successors and assigns, and “our” and “us” have corresponding meanings. “You” refers to the person accessing or using the Website, and “your” has a corresponding meaning.
Northern Arena is located at Northern Arena, Auckland. (Address found in contact us section) and we specialise in learning to swim, health and fitness and supplying Speedo swim-wear and accessories and are committed to making on-line retail an enjoyable and simple experience.
Placing an Order
Ordering online is easy. You simply place the items you require in your shopping basket by clicking on the Buy button whenever you see an item you would like to buy. Adding an item to your basket does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time by clicking the Your Shopping Cart link. Once you have found all the items you need, go to the checkout and pay for your purchases. Following the simple instructions given there when you have completed the check out details you will be shown a Final Order Summary.
Once this information has been entered you will be transferred to (DPS) the secure payment gateway, where you will then need to enter your payment details including credit card details and your full billing address.
Please note that any goods purchased on the Website must be for personal use only and must not under any circumstances be purchased for commercial purposes or distributed commercially.
Acceptance of Orders
All orders are subject to acceptance by Northern Arena. We will notify you of our acceptance of your order by e-mail shortly after we receive it. At this point a binding agreement will be created between us in accordance with this Customer Service Agreement. If the product you want is out of stock or the price of the product has increased between the time of the order and our acceptance of it, we will e-mail you to advise you of the change in price or when more stock is due. You will then need to confirm to us whether you wish to proceed with your order.
Northern Arena uses all reasonable endeavours to ensure that all information on the Website is accurate. In the unlikely event that an incorrect price is displayed in relation to any product on this site due to a clerical, typographical or pricing error, Northern Arena shall have the right to refuse to accept any order or cancel any contract to supply such product whether or not the order has been confirmed and the credit card has been charged. If a credit card has already been charged for the purchase and the order is cancelled for this reason Northern Arena shall issue a credit to your credit card in the amount of the incorrect price within 5 working days.
Listing and Descriptions
Northern Arena makes every effort to ensure that the product descriptions and photographs provided on the Website are accurate. Whilst the reproduction of colours and styles contained on the photographs shown on the Website are as accurate as image and photographic processing will allow, Northern Arena does not accept responsibility for slight variances in colour or style.
Pricing and payment
All pricing shown is in New Zealand Dollars. GST (Goods and Services Tax) at 15% is included within the price. [Customers outside of New Zealand are required to pay by credit card in New Zealand Dollars. We do not accept any other currency. Your credit card issuer may apply charges for currency conversion. Northern Arena will not cover the cost of these charges or accept responsibility for any currency conversion charges.]
We accept Visa and MasterCard. Please note, your card payment is processed by DPS (see details on DPS in the paragraphs below). Goods will only be dispatched once full payment has been received and funds have been cleared – this may take up to four days, however typically two days with Visa and MasterCard.
Northern Arena is proud to be associated with DPS, New Zealand’s largest and most preferred payment gateway provider. Northern Arena does not collect or store any credit card information. This information is all processed by DPS. When making a purchase you will be directed to a secure webpage hosted by DPS to enter your payment details. The DPS hosted payments page is secured using SSL.
Northern Arena will deliver to New Zealand addresses only. Northern Arena endeavours to despatch all orders within 5 working days. All goods are delivered by Post Haste. Delivery to all other countries outside of New Zealand is currently not available. Northern Arena cannot be held responsible for delays that may occur during transit. Northern Arena accepts no liability for undelivered goods sent via Post Haste, a refund will not be processed if the mail is lost, undelivered or stolen.
These are calculated using your delivery address, weight and size of the item. Follow the instructions on the website to see your total packaging & carriage costs.
[All international packages are sent international economy courier with New Zealand Post at a minimum charge for a package of weight at 1kg. For parcels above 1kg, the rate will vary. Northern Arena will inform you of these costs prior to dispatch. Go to www.posthaste.co.nz for exact rates. Any charges or customs’ entry fees charged on entry to the delivery address entered on your order are your sole responsibility.]
[Northern Arena is not responsible for any taxes and/or duty at point of entry. Northern Arena will not guarantee the delivery or refund of any non-deliveries due to Customs not accepting the parcel.] All packages [(within New Zealand and international)] are delivered door to door and require a signature upon delivery. Track and Trace is standard for all packages. All packages are targeted for delivery between 2 – 6 working days.
Returns Policy – Your Right to Return and Exchange Goods
If you are not 100% satisfied with the items you have ordered, please email us at firstname.lastname@example.org and let us know the reasons for your dissatisfaction. If you return your order to us in accordance with our Return Conditions below, we will be happy to offer a full refund or exchange the goods for another item.
Please note the following conditions apply to all returns “Return Conditions”:
Northern Arena guarantees all products purchased from our online store to be free from defects. We will gladly replace defective items or issue a credit for any defective items you wish to return. Manufacturing defects do not include normal fair wear and tear and any damage caused by accidental or non-accidental damage. Notwithstanding the bullet points set out above, if your product has a manufacturing defect, we will refund your postage costs, and accept the return, even if it is a sale item. Depending on the nature of the defect, we may also waive our requirement that the good be returned within 10 days.
We strongly advise you to check goods thoroughly upon delivery before removing any attached tags.
Northern Arena reserves the right to turn down a return at our discretion if the above Return Conditions are not met.
In the event of an exchange, items are subject to product availability. You will be responsible for any delivery costs for returning items to be exchanged. We can only exchange an item for a different style and colour subject to our stock availability. All exchange enquiries can be made by contacting email@example.com/ with EXCHANGE in your subject heading. Exchanged items can only be dispatched after the returned goods have been received in accordance with our Returns Conditions and undergone a quality control check back at head office. Please be aware that you may incur an additional delivery charge for the delivery of the replacement item.
Receiving a Refund
Once your package has been returned to us within the above stated time frame, unless otherwise authorized by the directors at Northern Arena, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund for all items that satisfy our Return Conditions will be credited to the original purchaser’s credit card including GST, excluding courier charges. You will be notified via email to the address listed on your account when the transaction has taken place. Please note that your bank institution may require additional days to process and post the transaction to your account once they have received the information from Northern Arena.
Please note: if we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Northern Arena reserves the right to refuse a return or exchange for any item sent back in a condition that does not satisfy our Return Conditions. Only items which Northern Arena can confirm satisfy our Return Conditions will be eligible for a return or exchange, so that they have reached our returns department within the time frame outlined above (unless otherwise arranged with and agreed to by Northern Arena.
If someone has sent you a special gift from Northern Arena but it wasn’t quite right, then provided that you comply with our Return Conditions, you can return it in exchange for a credit note which you can use to redeem on our Website. A Northern Arena credit note will allow you to select a replacement item / items from our Website for a period of one month. When you wish to redeem your credit note, please get in touch with our head office to organize an online purchase with your credit note.
If a product you have bought comes with a manufacturer’s warranty or guarantee, and the quality is questionable, and/or becomes deteriorated before the warranty runs out please contact Northern Arena through our contact us page, as we will ensure that either your product is fixed or replaced in accordance with the manufacturer’s promises.
Comments and Complaints
If you have any complaints or comments about our web site or any of the products supplied to you, please contact us through the contact us section on the website.
New Zealand Law
Any goods supplied or sold by Northern Arena Limited, are sold or supplied under New Zealand law and users submit to the jurisdiction of the New Zealand courts.